1. What products do you sell?
We specialize in suits and related clothing products designed for professional, formal, and special occasions.
2. Do you offer subscriptions?
No. All products sold on hormoneclothing.com are one-time purchases. We do not offer recurring subscriptions or automatic recurring charges.
3. Where do you ship?
We currently ship to addresses within the United States only.
4. How long does order processing take?
Orders are generally processed within 1 business day after successful payment confirmation.
5. How long does shipping take?
Shipping generally takes 3–7 business days after order processing. The estimated total delivery timeframe is approximately 4–8 business days.
6. Do you provide tracking information?
Yes. Tracking information will be provided when available after your order has been shipped.
7. What is your return period?
Eligible items may generally be returned within 30 calendar days of delivery.
8. Can I exchange my suit for another size?
Yes. Eligible suits may generally be exchanged within 30 calendar days of delivery, subject to availability and the item’s condition.
9. Who pays for return shipping?
For defective, damaged, or incorrectly shipped items caused by our error, we generally cover reasonable return shipping costs. For size issues, change of mind, or other customer-requested returns, the customer is generally responsible for return shipping costs.
10. When will I receive my refund?
Once an approved return is received and inspected, we generally process the refund within 3–5 business days. Your payment provider may require additional time to post the refund.
11. What if I receive a damaged or incorrect item?
Please contact us within 7 calendar days of delivery at adam@hormoneclothing.com and provide your order number and photos of the issue where applicable.
12. How can I contact you?
You can contact HORMONE CLOTHING LLC at:
Email: adam@hormoneclothing.com
Address:
10127 VIA RITA
SANTEE,CA 92071