At HORMONE CLOTHING LLC, we want our customers to have a straightforward shopping experience. This Return & Refund Policy applies to purchases made through hormoneclothing.com.
1. Return Period
Eligible products may be returned within 30 calendar days from the date of delivery.
To qualify for a return, the item must be unworn, unused, unwashed, unaltered, and in its original condition. Original tags and packaging should be included where applicable.
2. Non-Returnable Items
Items that have been worn, washed, altered, tailored, stained, damaged, or otherwise show signs of use may not be eligible for return or refund.
Because our products include suits and other clothing, customers should carefully confirm the size and fit before making any permanent alterations.
3. Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 7 calendar days of delivery.
Please provide your order number and clear photographs of the issue when applicable. After reviewing the situation, we may provide a replacement, exchange, or refund as appropriate.
For issues caused by our error, we will generally cover reasonable return shipping costs.
4. Size Exchanges
Eligible items may generally be exchanged for another available size within 30 calendar days of delivery, provided the item meets our return conditions.
Exchanges are subject to product availability. If the requested replacement is unavailable, we may offer a refund or another appropriate solution.
5. Return Shipping Costs
For defective, damaged, or incorrectly shipped products caused by our error, HORMONE CLOTHING LLC will generally cover reasonable return shipping costs.
For returns due to incorrect size selection, change of mind, personal preference, or other customer-related reasons, the customer is generally responsible for the return shipping costs.
6. Refund Processing
Once an approved return is received and inspected, we generally process the applicable refund within 3–5 business days.
Refunds are normally issued to the original payment method used for the purchase. After the refund is processed, the customer’s bank or payment provider may require additional time for the funds to appear in the account.
7. How to Request a Return
Before sending any item back, please contact us at:
Email: adam@hormoneclothing.com
Please include your order number and the reason for your return or exchange. Customers should wait for return instructions before shipping products back.
8. Contact Information
HORMONE CLOTHING LLC
10127 VIA RITA
SANTEE,CA 92071
Website: hormoneclothing.com
Email: adam@hormoneclothing.com